What’s your listening ratio?
With the increased reliance in social media, emails, texts, etc we’re taking in more information with our eyes, than perhaps with our ears.
We’re putting a lot of the focus of communication on what we read, and perhaps not enough on what people say in conversation.
Great cultures, great customer experiences, and great interactions grow from listening.
What’s your listening to talking ratio? Consider, is it 2-1, proportionate to having two ears and one mouth?
Sit down regularly with your team and find out what is going well and what isn’t. Try to spend more time listening than talking. Listen with all of your senses.
Take an extra step and go beyond what you read. Be curious, ask questions, engage.
And, then listen.