What’s the drill – July 20: Fifteen seconds to better listening

15 seconds to better listening – can it be true?

Today I want to share some great active listening tips from Applied Improvisation pioneer, the training firm “Performance of a Lifetime”.

As Improvisers our focus in a scene is on the other person. The tools in our toolbox teach us how to make our partner, colleague, audience member, etc look good.

In helping others to add to their communications toolbox, that same focus on the other person remains very strong.

Here are some listening tips to help you focus on making your partner look good:

1. Listening is not a transaction — it’s our job to listen actively with the intent to build on and co-create a conversation. We can only “yes, and” what our partner says if we are completely focused on what they are saying, without pre-planning our next sentence.

2. Let your partner know they’ve been heard – use re-incorporation, use their words, and the phrase, “what I heard you say is”, to increase empathy, connection and trust between you and your conversation partner. Work with what you heard, not what you wanted to hear. Doesn’t it feel great to know you’ve really been listened to?

3. Give them the space – in this case, we’re talking about 15 seconds. Wait 15 seconds to respond after your partner speaks. Practice this enough and it will become a habit. What did you notice? Can you try this in an especially heated, or crucial conversation?

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” – Viktor E. Frankl

Read the whole article here:




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