As learning facilitators we know that questions matter. They spark reflection, spur divergent and convergent thinking and help learners and stakeholders process and apply learning.
Often, the type of question that we ask is fueled by the type of reflection or measurement we are after. Reaction? Learning? Behavior? Results? What do we really want and need to measure?
We can guide and facilitate the conversation about the impact of a learning program by putting some attention on the types of questions we ask in the room, and the type of questions Leaders ask themselves and their team as a follow-up.
We can scaffold our questions throughout each Kirkpatrick level, in a variation of this sequencing:
- What did you notice? What stands out? What’s confusing?
- What did you learn?
- What will you do differently as a result of what you learned today? (How will you apply what you learned to something concrete, actionable, measurable, and specific)?
Many times, we stop at question-type 3. We stop before we get to “results”. Sometimes it is because our learners lack context or understanding of the business case or the results that matter most. Sometimes this is because it’s quantifiable, and trying to qualify it in an open-ended question seems difficult.
This doesn’t have to be the case – especially if we kick off our learning programs by stating up front the results we are after, and continually linking our learning back to these desired outcomes.
- How will applying what you learned today positively affect our team, our performance, and our business?
But, let’s not stop there. Ask empathy and motivation driven questions like, “What will be the impact if we don’t apply what we learned?”, or “what could get in the way?”
We’ve got questions. They do have answers.