A negotiation is rarely a winner-take-all event. Instead it is often a give-and-take. Therefore, our ability to perform and achieve negotiation prowess is determined by listening, trust, empathy and observation skills.
These teachable skills allow individuals to focus on the other person, and allow them to build rapport with their negotiation partner. It is a delicate process of finding and building connections instead of barriers.
Companies all over the world are employing training techniques (many derived from the Improvisation world) to teach the art of negotiation.
This article from Training Magazine highlights many of these efforts, including the work being done at BATS Improv in San Francisco.
Improvisers learn how to:
- Listen and react
- watch for body language cues
- pay attention to tone and inflection
- use and be comfortable with silence
- build trust by finding shared connections
- become more aware of intent vs. interpretation
- learn how “status” (dominance vs. submission) is a performance choice we are constantly making
- create collaborative conversations
- embrace failure
- use role-plays and practice scenarios in a safe environment
Read the full article here: Give & Take | trainingmag.com.